Privacy Policy

Effective Date: 17th June 20205

1. Introduction

RoamCompare ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our eSIM plan comparison services.Please read this Privacy Policy carefully. By using our Website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

  • Account Information: Name, email address, and password when you create an account
  • Review Content: Reviews, ratings, and comments you submit about eSIM providers
  • Communication Data: Information you provide when contacting our customer support
  • Survey Responses: Feedback and responses to optional surveys or questionnaires

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information, including:

  • Usage Data: Pages visited, time spent on pages, click-through rates, and navigation patterns
  • Device Information: IP address, browser type, operating system, device type, and screen resolution
  • Location Data: General geographic location based on IP address (country/region level)
  • Referral Information: The website or source that referred you to our Website

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Provide personalized content and advertisements
  • Measure the effectiveness of our marketing campaigns

You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • Provide and maintain our eSIM comparison services
  • Display personalised eSIM plan recommendations
  • Process and display user reviews and ratings
  • Respond to customer service inquiries

3.2 Website Improvement

  • Analyze usage patterns to improve website functionality
  • Conduct research and analytics to enhance user experience
  • Test new features and services

3.3 Marketing and Communications

  • Send promotional emails about new features or eSIM deals (with your consent)
  • Provide customer support and service announcements
  • Conduct surveys and gather feedback

3.4 Legal and Security

  • Comply with legal obligations and regulatory requirements
  • Protect against fraud, spam, and abuse
  • Enforce our Terms and Conditions
  • Resolve disputes and investigate violations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Analytics and performance monitoring
  • Email marketing and communications
  • Customer support services
  • Payment processing (if applicable)

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Affiliate Partners

Important: When you click on affiliate links to eSIM providers through our Website, you may be redirected to the provider's website. Once you leave our Website, the eSIM provider's privacy policy governs the collection and use of your information. We are not responsible for the privacy practices of third-party eSIM providers.We may share limited, aggregated, or anonymised data with affiliate partners for:

  • Commission tracking and payment purposes
  • Performance analytics
  • Marketing effectiveness measurement

4.3 Legal Requirements

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

  • Comply with legal processes, court orders, or government requests
  • Protect our rights, property, or safety, or that of our users or others
  • Investigate potential violations of our Terms and Conditions
  • Prevent fraud or other illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

  • Request access to the personal information we hold about you
  • Receive a copy of your data in a portable format

6.2 Correction and Updates

  • Request correction of inaccurate or incomplete information
  • Update your account information at any time

6.3 Deletion

  • Request deletion of your personal information (subject to legal retention requirements)
  • Delete your account and associated data

6.4 Opt-Out Rights

  • Opt out of marketing communications at any time
  • Disable cookies through your browser settings
  • Request that we stop processing your information for certain purposes

6.5 Objection and Restriction

  • Object to the processing of your information for specific purposes
  • Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in Section 10.

7. Children's Privacy

Our Website is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without proper consent, we will delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries that may not have the same data protection laws. When we transfer your information internationally, we implement appropriate safeguards to ensure your privacy rights are protected.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated Privacy Policy on our Website with a new effective date
  • Sending you an email notification (if you have provided your email address)
  • Displaying a prominent notice on our Website

Your continued use of the Website after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:RoamCompare Data Protection Officer Email: privacy@roamcompare.comFor users in the European Union, you also have the right to lodge a complaint with your local data protection authority.

11. Jurisdiction-Specific Information

11.1 European Union (GDPR)

If you are located in the EU, we process your personal information based on the following legal grounds:

  • Consent: For marketing communications and optional features
  • Contract Performance: To provide our comparison services
  • Legitimate Interests: For website analytics and improvement
  • Legal Obligations: To comply with applicable laws

11.2 California (CCPA)

California residents have additional privacy rights under the California Consumer Privacy Act, including the right to know what personal information is collected, sold, or disclosed, and the right to opt-out of the sale of personal information.

11.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. If you have specific questions about privacy rights in your location, please contact us.

Email: support@roamcompare.com

Last Updated: 17th June 20205